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Protecting your privacy is important to the bank
and its employees. We want you to understand what information
we collect and how we use it. In order to provide you with a
broad range of financial products and services as effectively
and conveniently as possible, we use technology to manage and
maintain your information.
The following serves as a standard for all bank
employees for collection, use, retention and security of nonpublic
information.
Recognition of a Customer’s Expectation
of Privacy
We recognize and respect your privacy. We have established policies and procedures
to prevent misuse of your confidential and private information.
Privacy Principles
The Information That We Collect
Nonpublic personal information is information about you that we obtain in connection
with providing a financial product or service to you. For example, nonpublic
information includes account balances, payment history, and overdraft history.
It does not include information that is available from public sources such
as telephone directories or government records. We collect nonpublic personal
information from the following sources:
- Information
we receive from you on applications or other forms
- Information
about your transactions with us, our affiliates, or others
- Information
we receive from nonaffiliated third parties such as consumer
reporting agencies
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Use, Collection
and Retention of Customer Information
We collect, retain, and use information about you only where
it is allowed by law and we reasonably believe it is useful in
administering the bank’s
business, and in providing products, services and other opportunities to you.
We do not currently sell data. Additionally, we do not have any future plans
to change our policy on selling data. In the event the bank begins to sell
customer data, you will be notified and presented with the opportunity to “opt
out,” whereupon your personal data will not be sold.
Maintenance
of Accurate Information
We have established procedures to ensure that your financial information is
accurate, current and complete in accordance with reasonable commercial standards.
We will respond in a timely manner to written customer requests to correct
inaccurate information.
Limiting Employee
Access to Information
We limit access to your confidential and private information to employees with
legitimate business reasons for knowing such information. We will educate our
employees about the importance of confidentiality and customer privacy.
Protection
of Information via Established Security Procedures
We maintain appropriate security procedures regarding unauthorized access to
your information.
Restrictions
on the Disclosure of Account Information
We do not reveal specific information about you or your transactions to un
affiliated third parties for their independent use, unless the information
is provided
- To
help complete a customer-initiated transaction,
- To
help administer the bank’s bona fide business,
- At
the customer’s request
- To
comply with a legal requirement (i.e., subpoena),
- To
a reputable information reporting agency (i.e.,credit bureau)
or
- After
you have been informed about the possibility of such disclosure
through prior communication and are given the opportunity
to decline (i.e., opt out).
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Maintaining
Customer Privacy in Business Relationships with Third Parties
Whenever we provide specifically identifiable customer information to a third
party, we insist that the third party adhere to similar Privacy Principles
that provide for keeping such information confidential. Disclosure
of Privacy Principles to Customers
We will make the Privacy Principles available to you to give you a better understanding
of our commitment to safeguarding confidential and private information.
Special Information
Applicable to Electronic (Internet) Banking
Our Privacy Principles will apply to your confidential and private information
with regard to both traditional and non-traditional (i.e.,Internet) banking
activities. However, due to the unique nature of the Internet and the ease
with which information can be exchanged, we feel it is important for you to
be aware of the unique issues surrounding Internet Banking.
To better serve
legitimate Internet Banking customers:
- We
collect generic information about visitors to our website.
This information includes the date and time of access, the
Internet service provider’s address, the web browser
used, and the visitor’s physical location.
- We
require you to utilize specific passwords for access to
confidential and private information. We will remind you
of your responsibility to safeguard login ID and passwords.
In addition, commercial customers should carefully screen
those employees to whom user ID and passwords are granted.
- We
utilize encryption, firewall, router, third party verification
procedures and other security software and hardware to help
prevent unauthorized eavesdropping of access to your confidential
and private information.
- We
utilize virus protection software to help prevent the spread
of computer viruses.
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Closed and
Inactive Accounts
We will continue to adhere to our Privacy Principles for closed and inactive
accounts.
Peoples Bank is chartered under the laws of the State of Texas and by State
law is subject to regulatory oversight by the Texas Department of Banking.
Any consumer wishing to file a complaint against Peoples Bank should contact
the Texas Department of Banking through one of the means indicated below: In Person or
by U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone
Number: (877) 276-5554
Fax Number: (512) 475-1313
E-Mail: consumer.complaints@banking.state.tx.us
Website: www.banking.state.tx.us
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